Hi, I’m Janette Freitas. I bring over 21 years of experience in supporting and transforming Federal Government IT systems. As an ITIL, SAFe, and AWS-certified professional, I’ve led the full spectrum of IT engineering and operations—from architecture and cybersecurity to budget management, contract oversight, and change management.

I work closely with clients to manage IT service support contracts, ensure performance meets or exceeds service level objectives, and deliver clear, actionable insights to executive leadership. I’m passionate about simplifying complex enterprise environments, drafting practical policies and procedures, and recommending technology solutions that drive real operational results.

Whether it’s optimizing existing infrastructure or integrating new technologies, my focus is always on helping agencies achieve their mission with greater efficiency and confidence.